What You Need to Know

Return policies vary wildly across CNFans Spreadsheet sellers. Some offer 7-day returns, others 30. Some charge restocking fees, others don't. Here's the breakdown that matters.

The Three Return Policy Tiers

Tier 1: Flexible Sellers

These sellers accept returns within 14-30 days with minimal questions. Key characteristics:

• Full refunds including original shipping (rare but exists)
• No restocking fees under 10%
• Accept returns for sizing issues
• Process refunds within 3-5 business days

Tier 2: Standard Policy Sellers

Most sellers fall here. Expect:

• 7-14 day return windows
• Buyer pays return shipping
• 10-20% restocking fees common
• Quality defects only, no sizing returns
• Refund processing takes 7-10 days

Tier 3: Strict No-Return Sellers

Some high-demand sellers operate with:

• All sales final policies
• Exchanges only for defects
• Store credit instead of refunds
• Strict photo evidence requirements

Shipping Speed by Seller Category

Return shipping speed matters. Here's what to expect:

Domestic Returns (Within China)

• Standard: 3-7 days to reach seller warehouse
• Express: 1-3 days with tracking
• Cost: ¥8-25 depending on weight and distance

International Returns

Not recommended. Costs often exceed item value. Most sellers won't accept international returns anyway.

Tracking Reliability Comparison

Good tracking makes returns less stressful. Here's how sellers compare:

High Reliability

• Real-time warehouse receipt confirmation
• Photo verification upon arrival
• Automated refund triggers
• SMS or WeChat notifications

Medium Reliability

• Manual confirmation within 48 hours
• Basic tracking numbers provided
• Email updates only
• Occasional delays in processing

Low Reliability

• No confirmation until you ask
• Tracking stops at city level
• Frequent lost package disputes
• Manual follow-up required

Red Flags in Return Policies

Avoid sellers with these warning signs:

• Return policy hidden or not stated
• Restocking fees above 30%
• Return window under 5 days
• No defect return option at all
• Require video evidence of defects during unboxing

Best Practices for Smooth Returns

Before Purchasing

• Screenshot the return policy
• Ask seller directly if unclear
• Check recent reviews mentioning returns
• Note the seller's response time

When Returning

• Document everything with photos
• Use trackable shipping methods only
• Keep all packaging until refund received
• Communicate through platform, not direct messages

Quick Reference Table

Here's what matters at a glance for top seller categories:

• Bags: Most offer 7-day returns, quality defects only
• Shoes: Often no returns on worn items, strict sizing policies
• Clothing: Best return policies, 14-30 days common
• Accessories: Mixed policies, check individually
• Electronics: Typically exchanges only, no refunds

The Bottom Line

Prioritize Tier 1 and Tier 2 sellers for your first purchases. The slightly higher prices often come with better return protection. Once you know your sizes and preferred sellers, you can venture into stricter policy territory with confidence.

Always verify the current return policy before purchasing. Policies change, and what applied last month might not apply today.